Artificial intelligence has the power to fundamentally change the job market, however AI systems lack important human skills that are vitally important to the success of a business: emotional intelligence and creativity. In Mark Minevic’s article in Fast Company, he outlines how “AI is expected to help humans in the future, not replace them.” By embracing computers, monitoring AI systems that enable streamlined processes, and focusing on creativity and meaning, a partnership between humans and machines will benefit businesses.
To ensure this partnership is as effective as possible, companies must introduce oversight and transparency to understand how decisions are made by AI systems. As we have seen with the false arrests as a result of ShotSpotter’s black box algorithm and the recent criticism of Facebook, lack of oversight has the potential to cause deep reputational harm to enterprises.