Chetan Kandhari, Chief Innovation and Digital Officer at Nationwide Insurance, discusses the company’s AI adoption strategy with Anthony Habayeb, CEO and Co-Founder of Monitaur. Learn about their progress through three phases: scaffolding, building momentum, and driving meaningful business value with AI. Kandhari says it’s important to slowly move to AI and focus on customers to make sure AI improves customer experiences and gets real results.
This interview is part of the Scout Insurtech Spotlight series.